Our goal is to make the online quotation and order process as simple and intuitive, as possible. If however you have any queries, please take careful note of the details below – Particularly the online quotation and order process.

Index: Click links below to learn more…

• 5 Steps: Know the Online DIY Quote + Order Process?
• Lead Times
• Shopping Tips
• Contacts + Order Feedback
• Delivery/ Collection/ Times
• Returns
• Business-2-Business (B2B) Partnerships

If you don’t already have a user account, simply register or sign in, as below:

Once you have an account, you can shop and add products (or services) to your shopping cart for quotation or immediate order processing. You will also be able to track all details and view order history from your online user account.

FOR QUOTATION ONLY: Online Quotation Process (DIY) –

• Add to Cart: Add the required items (products) for quotation to your shopping cart
• Checkout: Once all required items have been added to your cart, go to ‘Checkout’ page for quote submission
• Quote Only (Pay Later): Then simply select the ‘Quote (Pay later)/ EFT (Electronic Fund Transfer)/ Bank Deposit’ option to pay later via Internet Banking or Bank Deposit
• Official Order: Once a quotation has been approved and/or you are ready to continue, make payment as per the banking details provided online; Or as per the banking details in the body of the Quotation/ PO email received – *Check Spam Folder, if not in your Inbox
• Bank/ Payment Reference: On EFT/ Bank Deposit Payment, use your Quote/ Order Number (e.g. MTBSA#1XXXX), as a bank payment refence for easy tracking and to prevent any delays on order processing
• Delivery/ Collection/ Times: Learn More

NOTE: Certain quotation forms (products) have been created for custom/ special online quotation requests – On receipt of all required information, our relevant factory outlets will cost & quote accordingly. All quotations are valid for 30 days & will be automatically cancelled thereafter – If an order is needed after the 30 days, then the quotation/ order will need to be recreated for order processing.

FOR IMMEDIATE ORDER PROCESSING:

• Online Payments (Payment Gateway): You will have options for online payments via credit card, debt card & other available payment gateway options on order processing
• EFT (Electronic Fund Transfer)/ Bank Deposit: For direct payments, find banking details online when quote/ order process completed; Or in the body of the Quotation/ PO email received – *Check Spam Folder, if not in your Inbox
  • More Urgent Orders: Please do ‘Immediate Payment’ for fund clearance & order processing ASAP
  • Bank/ Payment Reference: On EFT/ Bank Deposit Payment, use your Quote/ Order Number (e.g. MTBSA#1XXXX), as a bank payment refence for easy tracking & to prevent any delays on order processing

When you ready for order processing, simply make payment via your preferred means – Credit Card, Debt Card, EFT or Bank Deposit.

• For Stock Held Items (SHI): Full payment will be required for processing & dispatch
• For Customized Solutions or Manufacture on Order (MOO): Full payment OR a 60% deposit [min] will be required & settlement prior to dispatch

FOR EFT PAYMENTS OR BANK DEPOSITS:

• On EFT payments, use your Quotation/ PO Number (e.g. MTBSA #1XXXX), as your ‘Bank Reference’
• Send Proof of Payment (POP) to us as per the email address from which you received your Quotation/ PO – *Ideally ‘reply’ to your order email & attach the POP

Find product profiles, by category, from our main menus. Various product filters and further details can be found in the category sidebars. Below are some key features to help optimize your shopping experience ~

• Product Search: Find search facilities in the website header, footer or category sidebar
• Filters: Select from category sidebars to filter products by attribute(s) – i.e. Shop by Location (City), Brand, Category, Colour, Gender, Age etc.
• View Details: Click button to open product profile for full product details [OR]
• Product Link (Name): Click link to open product profile for full product details
• Add to Cart: Click button to add product(s) directly to shopping cart for quotation or ordering
• Wish List: Click button to add the product to your wish list
• Add to Compare: Click button to add two or more products to ‘compare list’ – From there, view all products in one page view
• Recently Viewed Products: Find list in category sidebar(s)
• More: Don’t be afraid to try other features for further options & info

All relevant information can be found on the product profile page(s) – View entire page for full details. Below are some key features to optimize your shopping experience ~

• Short Description: Find a summary of product near top of product page
• Detailed Description: Detailed description further down product page
• SKU & Category Section: Provides unique ‘Stock Keeping Unit’ number – May include details such as: (i) Dispatch Outlet; (ii) Supplier Code; (iii) Category and (iv) Product ID. Description/ link of relevant categories concerned are normally below the product’s SKU number
• ‘Additional Information’ Tab: May include more detailed dispatch outlet (location) information, lead time, dimensions, technical information and more
• Images: Navigate through images for visual review
• Pricing: Provided per unit, per set or batched for bulk sales, as indicated on the relevant product page
• Tiered Pricing: Discounted pricing on bulk item order, where applicable (e.g. Price normally X; Buy 10+ units for Y > @Discounted pricing)
• MOQ: Minimum Order Quantities are only relevant, when indicated
• Stock Information: Stock management details for ‘Stock Held Items’ (SHI), where applicable; Items ‘Manufactured On Order’ (MOO) will not have stock management information available, and lead times applicable as above
• Review Tab: Third-party ratings & reviews for product
• Related Products: In page sidebar or towards bottom of page
• More: ‘Add to Wishlist’; ‘Add to Compare; ‘Share’ links etc.

*Full tracking details will be provided on dispatch.

• Local Deliveries: Based on economy delivery services & rates –
  • Main Cities (CBD’s/ Zone #1): ETA normally within 1-4 working days from dispatch date
  • Zone #2 & #3 (More Remote Areas): ETA normally within +-1-5/7 working days – Give a few extra days for remote areas, where limited delivery services may be available (e.g. Selected week dates for delivery to your area)
• International Deliveries:
  • Air Freight: ETA normally within 1-14 working days (*Ave: 7 Days) from dispatch date
  • Sea Freight (Shipping): ETA normally within 1-25/45 working days (*Ave: 25 Days) from dispatch date – Give a few extra days for remote areas, where limited delivery services may be available (e.g. Selected week dates for delivery to your area)

*NOTE: ETA’s (Estimated Time of Arrival) provided are within normal economic conditions – Allow for longer delivery time frames in abnormal conditions or where limitations have been put in place that may be outside of our control (e.g. Covid-19 Pandemic).

Q: My items haven’t arrived yet. What can I do?
A: Please allow for the full ETA time from date of dispatch notification or contact the relevant courier company – As per the details supplied in your ‘shipment/ delivery’ notification email or as per the details on your online user account (*under orders/ shipments/ deliveries). If you still have not received sufficient feedback from the courier within a reasonable time frame, log into your online user account to send a direct message to our ops team for further assistance (*See ‘Communication’ section above for more).

If you are a business in retail or resale of goods and services, you may be able to obtain wholesale pricing for resale purposes. Only reputable and registered businesses may apply.