Terms + Conditions

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Customer Service Summary

Business Contact Hours (GTM+2):

Mon-Thur: 9:00-17:00
Fri: 9H00-15H30
*Excluding Public Holidays

*IMPORTANT: See ‘ADDITIONAL INFO’ tabs on all product profile pages (*Scroll down) to see further details, technical information and more.

Quote + Order Processing

Process quotes or orders online (DIY) to receive confirmation via email, at the best possible price… Various payment and delivery options will be provided online for your selection. For quotations, you can opt to pay later, once approved. For immediate order processing, you can select your preferred payment means, as required. Not to worry, quotes or orders will only be processed once payment and/or artwork approval on customized orders has been received, where applicable. Manual quotations or order processing on you behalf will attract an additional admin fee for any item that is listed, ‘as standard’ on our website. For the best possible pricing, we recommend you process quotes and orders through our online eCommence (DIY) solutions. If the item in question is not a ‘standard listed’ item on our website, the admin fee will be waivered. Manual quotations may take up to 48+ business hours: Click Here for Manual Quotation

Learn Quote + Order Process

Retailers + Resellers

*IMPORTANT: Product and service pricing is all inclusive, as per our website, quotations or orders received via email. Full payment is required on ‘stock held items’ (SHI) and a 50% deposit [min] is required for items ‘manufactured on order’ (*Deposits on items MOO are non-refundable once order has been processed). We will require full settlement prior to dispatch – Orders will only be dispatched on settlement of your account (Full receipt of payment). To prevent any potential delays, please ensure settlement of accounts well in advance of the scheduled dispatch date. For orders requiring our delivery services, courier and tracking details will be provided on dispatch. For collections, when applicable, full collection details will be provided when ready for dispatch. Any errors that may have been made on quotations or orders will revert back to the website pricing (*Current pricing displayed online); Or at management’s discretion (Only) – All policies, terms and condition apply.

Dispatch Regions

If you would like to reduce your delivery cost or collect time (when available online), use category filters to ‘shop by region’ – Filter by ‘Country/ Province/ City’. You can also check where products are dispatched from by looking under the ‘Additional Info’ tab on the relevant product page(s), or as per the ‘Shop by Outlet‘ page.

Dispatch Lead Times

times are only applicable once payment has been received (*Full payment for stock held items or 50% deposit [min] for customized orders & settlement prior to dispatch) and on receipt of signed artwork for customized orders, where applicable.

Stock Held Items (SHI): Normally within 1-5/10 working days (*Ave: 7 working days)
Manufactured On Order (MOO): Customized or manufactured on order – Normally within 1-10/25 working days (*Ave: 14 working days)
Digital Products or Services: As per lead time on product/ service page – *Find details in the ‘Additional Info’ tabs on product profile pages
Downloadable Products: Download link will be sent via email or available on your online account once full payment has been received

Deliveries

When processing quotes & orders online, use your official ‘city name’ (NOT suburb) and correct postal code to obtain the best delivery rate at checkout. Delivery lead times are delivery days AFTER the dispatch – *Special or FREE delivery will be offered wherever possible. Rates may be subject to change, as per third-party service providers. Full delivery or collection details (when applicable) will be provided on dispatch.

Deliveries + Returns

Stock Levels

Although every effort is made to ensure accurate online stock levels, there are multiple distribution channels & stock levels may be subject to change. If there is a problem regarding stock for an order, we will be in contact as soon as possible to provide an extended lead time or alternative options – There is no need to contact us regarding stock prior to processing online quotations or orders.

Custom Designs

We require high res VECTOR logo(s) in .pdf file format, with all pantone colour codes for colour accuracy (Colour matching). When required, corporate ID documentation or special font files may need to be provided by you. Failure to supply these, may lead to longer lead times. If you unable to provide high res vector logo(s), we can assist with design work at an additional fee. Where logos and pantone colour codes are available, as required, FREE digital artwork design will be provided for your signed approval – On artwork approval for customized orders, please ensure all details are correct (Including ALL spelling), relevant fields or boxes have been checked with your full name, date and signature prior to sending approval sheet(s) back to us. Lead times are only applicable once required proof of payment (POP) and signed artwork approval is received in writing.

Terms & Conditions of Sale: MTB South Africa Division

A sale or any business transaction is only legitimate and binding, if and when all MTB SA Policies, Terms and Conditions have been met in full. We strive to ensure information accuracy at all times & to avoid any potential inconvenience to you. However, pricing and availability may be subject to change, in unforeseen circumstances – In such a case, we will be in contact with you as soon as possible. All policies, terms and conditions apply – See full T&Cs, as per the PDF format below:

Full Terms + Conditions of Sale >> PDF Format